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Privacy Policy

Last updated: February 2026

We, KLINIKA24 Sp. z o.o, respect your privacy and understand that by entrusting us with information about yourself, you trust us. Therefore, we want to provide you with the most important information about what happens to the personal information we process about you. The Policy describes how and when we collect your personal data, what we use it for, who we transfer and provide it to, how long we store it, and what rights you have.

1. Definitions

For convenience, we provide definitions used in this Document:

  • Website — a site available in the domain 103telemed.pl, which allows Users to use the Services offered, including placing Orders.
  • aurero.pl — a website belonging to Medily Sp. z o.o., through which we provide telemedicine services;
  • GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

2. Who We Are and Whose Data We Collect

The data administrator is KLINIKA24 Sp. z o.o. We collect data from:

  1. Visitors and users of the 103telemed.pl website;
  2. People who follow KLINIKA24 Sp. z o.o profiles on Facebook, Instagram, TikTok, Telegram and interact with them;
  3. People who contact KLINIKA24 Sp. z o.o by email, phone, through the contact form on the website or other available communication channels;
  4. People who make online appointments through the website or by phone.

Any inquiries, requests, complaints regarding the processing of personal data by KLINIKA24 Sp. z o.o should be sent to kontakt@klinika24.online or in writing to ul. Chrystiana Piotra Aignera 6B/146, 00-710 Warszawa with the note "GDPR".

3. When and How We Collect Personal Data

We receive your data directly from you when:

  • You browse the 103telemed.pl website;
  • You follow our channels on social media and interact with them;
  • You contact us by email, phone, through the contact form, or other available communication channels;
  • You use medical services that we provide through the website;
  • You contact us in the context of business cooperation.

4. Purposes and Legal Basis for Data Processing

We process personal data for the following purposes:

  • Ensuring proper technical functioning of our website (Art. 6(1)(f) GDPR);
  • Analyzing website usage statistics with your consent (Art. 172 of the Telecommunications Act in conjunction with Art. 6(1)(f) GDPR);
  • Marketing, retargeting and remarketing with your consent (Art. 172 of the Telecommunications Act in conjunction with Art. 6(1)(f) GDPR);
  • Informing about medical services and building a positive image (Art. 6(1)(f) GDPR);
  • Responding to questions and comments through social media (Art. 6(1)(f) GDPR);
  • Ensuring appointment booking with a doctor on the Aurero platform.

5. Storage Period

We store personal data:

  • Information about your IP address as long as it is stored in server logs, i.e., for six months;
  • Information contained in cookies according to the storage periods specified in the COOKIES section table;
  • Data necessary to monitor our social media profiles and respond to your inquiries through these networks, as long as you continue to follow our profiles or interact with them;
  • Data necessary to respond to your inquiries for as long as necessary to resolve your case or as required by statutory limitation periods;
  • Personal data necessary for the protection or assertion of claims for the period established by law.

6. To Whom We May Disclose Your Personal Data

We may disclose your personal data to the following categories of recipients:

  • IT service and system providers, including analytics services and tools;
  • Social media operators (with your consent to cookies);
  • Legal advisors and consultants serving KLINIKA24 Sp. z o.o;
  • The aurero.com platform of Medily Sp. z o.o for appointment booking and conducting consultations with a doctor.

Since we use services from "Google LLC", "Meta Platforms, Inc", "Microsoft Corporation, Inc", "Medily Sp. z o.o", your personal data may be transferred by these organizations outside the European Economic Area based on standard contractual clauses (Art. 46(2)(c) GDPR).

7. Your Rights

In connection with our processing of your personal data, you have the following rights:

  • Right of access — you can request confirmation of whether we process your data and receive a copy of the data we store;
  • Right to rectification — if your data is incorrect or incomplete, you can ask us to correct it;
  • Right to erasure — you can request deletion of your data if it is no longer needed for the purposes for which it was collected;
  • Right to restriction of processing — in some cases you can request restriction of processing of your data;
  • Right to object — if we process your data based on our legitimate interests, you have the right to object to such processing;
  • Right to data portability — you have the right to receive your data in a structured, commonly used format;
  • Right to withdraw consent — if data processing is based on your consent, you have the right to withdraw it at any time;
  • Right to lodge a complaint — if you believe we have violated your rights, you can file a complaint with the appropriate data protection authority.

8. Cookies

The Service uses cookies to ensure website operation and analyze traffic. You can manage cookie settings in your browser.

9. Data Security

We apply technical and organizational measures to protect personal data from unauthorized access, loss, or damage, in accordance with GDPR requirements.

10. Contact

For questions regarding personal data processing:

11. Policy Changes

We may update this Policy. The current version is always available on this page with the date of the last update.