1. General Provisions
This Privacy Policy defines the procedure for processing and protecting personal data of users of the 103telemed service (hereinafter — the Service), managed by 103telemed Sp. z o.o. (hereinafter — the Operator).
By using the Service, you agree to the terms of this Policy.
2. What Data We Collect
We may collect the following categories of personal data:
- Contact information: name, phone number, email address, Telegram identifier
- Health data: information you provide during consultations
- Technical data: IP address, browser type, website visit data
- UTM tag data for marketing campaign analysis
3. Purposes of Data Processing
We process personal data for:
- Providing medical consultations and services
- Contacting you regarding your inquiries
- Improving Service quality
- Complying with legal requirements
- Analyzing marketing campaign effectiveness
4. Legal Basis for Processing
Processing of personal data is carried out based on:
- Your consent (Art. 6(1)(a) GDPR)
- Contract performance (Art. 6(1)(b) GDPR)
- Legitimate interests of the Operator (Art. 6(1)(f) GDPR)
- Legal obligations (Art. 6(1)(c) GDPR)
5. Data Storage
Personal data is stored for the period necessary to achieve processing purposes, but not less than the periods established by law for medical documentation.
6. Transfer of Data to Third Parties
We may transfer data to:
- Doctors and medical specialists to provide services
- IT service providers to ensure Service operation
- Government authorities upon legal request
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete data ("right to be forgotten")
- Restrict data processing
- Transfer data to another operator
- Object to data processing
- Withdraw consent for processing
8. Cookies
The Service uses cookies to ensure website operation and analyze traffic. You can manage cookie settings in your browser.
9. Data Security
We apply technical and organizational measures to protect personal data from unauthorized access, loss, or damage.
10. Contacts
For questions regarding personal data processing:
- Email: privacy@103telemed.pl
- Address: ul. Przykładowa 1, 00-000 Warszawa, Polska
11. Policy Changes
We may update this Policy. The current version is always available on this page with the date of the last update.