1. General Provisions
1.1. These Terms and Conditions define the rules for providing medical services at the 103telemed medical center (hereinafter – Medical Center).
1.2. The Medical Center provides medical services based on a license to conduct medical activities.
1.3. These Terms apply to all patients and visitors using both stationary and telemedicine services.
1.4. All services are provided in accordance with legal requirements and international standards of medical practice.
1.5. All conversations and consultations take place through the Aurero platform (Medily Sp. z o.o., Armii Krajowej 43A, 94-046 Łódź).
2. Appointment Registration
2.1. Registration for an appointment with Medical Center doctors is done:
- By phone
- Online through the website or mobile application
- Through messengers (Telegram, Instagram, Viber, WhatsApp)
2.2. The patient is required to provide the following correct data during registration:
- First and last name (in Latin format)
- PESEL number
- Phone number
- Email address
- Residential address
- Postal code
2.3. After confirming registration, the patient receives a link to the appointment via SMS notification to the provided phone number.
2.4. In case of providing incorrect or incomplete data, it may not be possible to issue a prescription (e-prescription), referral (e-referral), or sick leave.
2.5. After registration, the patient receives a payment link through PayU service. To complete the registration process, payment must be made using the provided link. Otherwise, registration will not be confirmed.
2.6. If additional documents (test results, previous diagnoses) need to be provided, they can be sent through the patient account or selected messenger.
2.7. If unable to attend the appointment, the patient must inform the Center at least 24 hours before the scheduled time. Failure to do so may result in loss of paid funds or inability to refund.
3. Appointment Rules
3.1. Patients visiting the Medical Center should arrive 10-15 minutes before the scheduled time and have an identity document.
3.2. For telemedicine consultations, patients must ensure their device is compatible with the communication system and check the connection 10 minutes before the appointment starts.
3.3. On Medical Center premises, internal regulations must be followed, including:
- Maintaining quiet
- No smoking or alcohol consumption
- Observing hygiene rules
3.4. Virtual meetings also require etiquette: patients must conduct consultations in appropriate conditions, avoiding distracting factors.
3.5. Medical service is provided exclusively within the scope of the service selected and paid for by the patient. The doctor is not obliged to provide advice or other medical assistance on matters unrelated to the selected service. If the purpose of the patient's visit does not correspond to the paid service, the doctor has the right to refuse to provide medical assistance in this scope and offer the patient to select and pay for an appropriate service.
4. Payment for Services
4.1. Medical services are provided on a paid basis, according to the current price list published on the Medical Center website.
4.2. Payment for services is possible by the following methods:
- Payment cards (Visa, MasterCard)
- Blik
- Payment through the website (PayU)
- Subscription to services
- Bank transfer to corporate account
4.3. Payment is made through PayU service. After registering for an appointment, the patient receives a payment link that must be completed to confirm registration. Otherwise, registration will be cancelled.
4.4. In case of service cancellation 24 hours before the scheduled appointment, a full refund is possible.
5. Patient Rights and Obligations
5.1. Patients have the right to:
- Receive high-quality medical care
- Respectful treatment from medical staff
- Doctor selection
- Access to their medical data through patient account
- Second opinion on diagnosis and treatment plan
5.2. Patients are obliged to:
- Provide complete and accurate information about their health
- Follow doctor's recommendations
- Observe internal regulations
- Properly and timely use the registration and consultation system
6. Medical Staff Rights and Obligations
6.1. Medical staff is obliged to:
- Provide medical services according to high standards
- Maintain confidentiality of patient information
- Ensure service transparency and inform patients about possible risks
6.2. Medical staff has the right to:
- Refuse to provide services if patient does not comply with rules
- Suspend service provision in case of technical or legal problems
- Request full medical history from patient for proper diagnosis
7. Party Liability
7.1. The Medical Center is not liable for deterioration of patient's condition resulting from non-compliance with doctor's recommendations.
7.2. When using telemedicine services, the Medical Center is not liable for technical problems on the patient's side (e.g., internet connection).
7.3. Patients are responsible for providing accurate information and following doctor's recommendations.
8. Final Provisions
8.1. These Terms may be changed unilaterally. Changes take effect upon publication on the Medical Center website.
8.2. Patients can submit complaints or ask questions by phone, through the website, or by email at kontakt@klinika24.online.