1. General Provisions
These Terms of Service (hereinafter — Terms) govern the relationship between 103telemed Sp. z o.o. (hereinafter — Service Provider) and the user of the 103telemed service (hereinafter — User).
By using the Service, you confirm that you have read and accept these Terms.
2. Service Description
The Service provides the following services:
- Navigation consultations in the Polish healthcare system
- Telemedicine doctor consultations
- Medical support programs
3. Limitations
The Service is not an emergency medical service. In case of life-threatening or emergency situations call 112.
Telemedicine consultations do not replace in-person doctor visits when medically necessary.
4. User Obligations
The User agrees to:
- Provide accurate information about themselves and their health condition
- Report all medications taken and existing conditions
- Follow doctor's recommendations or report inability to comply
- Not use the Service in cases requiring emergency medical care
5. Service Provider Obligations
The Service Provider agrees to:
- Provide services through qualified specialists
- Ensure confidentiality of medical information
- Inform about service costs before provision
- Refer for in-person visit when indicated
6. Payment
Service costs are determined by the current price list. Payment is made before service provision unless otherwise agreed.
Refunds are possible if consultation is cancelled at least 24 hours before scheduled time.
7. Liability
The Service Provider is liable for the quality of medical services provided in accordance with Polish law.
The Service Provider is not liable for consequences of User's non-compliance with doctor's recommendations or provision of false information.
8. Intellectual Property
All Service materials, including texts, design, logos, are property of the Service Provider and protected by intellectual property law.
9. Dispute Resolution
Disputes are resolved through negotiations. If agreement cannot be reached, disputes are considered by court at the Service Provider's location in accordance with Polish law.
10. Changes to Terms
The Service Provider may change these Terms. The current version is published on the website. Continued use of the Service after changes means acceptance of new terms.
11. Contacts
For questions related to these Terms:
- Email: legal@103telemed.pl
- Address: ul. Przykładowa 1, 00-000 Warszawa, Polska